WatchGuard obtain Log

Retrieving a support.tgz file during the problem for further analysis. 

Before retrieving the support.tgz file: 

Verify logging is on: 
-- Using Watchguard System Manager (WSM) connect to the Firebox 
-- Open Policy Manager (Tools > Policy Manager) 
-- In Policy Manager go to Setup > Logging and ensure the "send logs to Firebox internal storage" option is checked. If it is checked skip to "retrieving support.tgz" 
-- If the option is not checked, check it and click OK. 
-- Save the changes to the Firebox 
-- Close Policy Manager 

**NOTE: If the "send logs to..." option was not checked you will have to wait for the issue to occur again before retrieving the support.tgz file.*** 

Retrieve support.tgz: 
-- Back in WSM go to Tools > Firebox System Manager (FSM) 
-- Once FSM opens go to the Status Report tab 
-- On the Status Report tab click the "Support..." button in the bottom right 
-- Make note of the path listed in the "Save File As:" line 
-- Click the Retrieve button (this will generate the support.tgz file in the directory specified) 

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